Messages posted by: clarksmith19804 (IV09829301)

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Assess the knowledge, experience, and overall caliber of the job performed by the agents before contracting with call center outsourcing companies in USA. Ask about agent metrics, current evaluations, and other benchmarks that might be used to understand these specialists' productivity better.

Remember that quality isn't always cheap. Although outsourcing customer support will lower your costs, choosing a particular call center outsourcing vendor that might be worth the extra quality they offer won't result in the cost savings you'd like. In the end, you'll keep more of your clients.

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