Hello to all. Knowing that the makeup products that are sent to me in an Ipsy bag are tailored to my preferences gives me the confidence that the products are best for me. I want to note that in all the time I have been using this service, I have never received a product that I did not like. True, once I had to contact ipsy customer service when my goods arrived damaged, but they responded to this very quickly and made me a replacement for my bag.